This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Effective Date: January 18, 2026
We understand that medical information about you and your health is personal. We are committed to protecting your medical information and will create a record of the care and services you receive from us. We need this record to provide you with quality care and to comply with certain legal requirements.
This notice applies to all records of your care generated by Dr. Feliciano Serrano, M.D. and his practice, whether made by staff members or other healthcare professionals.
The following describes the ways we may use and disclose your medical information:
We may use your medical information to provide, coordinate, or manage your healthcare and related services. This includes consultation with other healthcare providers, such as specialists, hospitals, laboratories, and other facilities involved in your care.
We may use and disclose your medical information to bill and collect payment for services we provided to you. This may include contacting your insurance company, Medicare, or Medicaid to verify coverage, submit claims, and receive payment.
We may use and disclose medical information for our healthcare operations, including quality improvement activities, training programs, licensing, accreditation activities, and business planning and development.
We may also use or disclose your medical information without your authorization for the following purposes:
To family members or friends involved in your care, with your verbal agreement or when appropriate.
For disease reporting, vital statistics, and other public health activities required by law.
To report suspected abuse, neglect, or domestic violence as required by law.
In response to court orders, subpoenas, or other lawful requests.
To assist law enforcement in specific circumstances as permitted by law.
To organ procurement organizations for organ, eye, or tissue donation.
For approved research studies with appropriate privacy protections.
For workers' compensation claims and related purposes.
Other uses and disclosures of your medical information not covered by this notice or applicable laws will be made only with your written authorization. These include:
You may revoke an authorization at any time by submitting a written request to our office. Revocation will not affect any uses or disclosures made before we received your revocation.
You have the right to inspect and obtain a copy of your medical records. You must submit your request in writing. We may charge a reasonable fee for the costs of copying, mailing, or other supplies. We may deny your request in limited circumstances; if we do, you may request a review of the denial.
You may ask us to amend your medical information if you feel it is incorrect or incomplete. You must submit your request in writing and provide a reason for the amendment. We may deny your request in certain circumstances, and you may submit a written statement of disagreement.
You may request a list of certain disclosures we have made of your medical information. This list will not include disclosures made for treatment, payment, or healthcare operations, or disclosures you authorized in writing.
You may request restrictions on certain uses and disclosures of your medical information. We are not required to agree to your request unless you are asking us to restrict disclosures to a health plan for services you paid for in full out-of-pocket.
You may request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you by mail or at a specific phone number. We will accommodate reasonable requests.
You have the right to obtain a paper copy of this notice upon request, even if you have agreed to receive this notice electronically.
You have the right to be notified if there is a breach of your unsecured protected health information.
We reserve the right to change this notice and make the new provisions effective for all protected health information we maintain. We will post a copy of our current notice in our office and on our website. You may request a copy of our current notice at any time.
If you believe your privacy rights have been violated, you have the right to file a complaint:
Contact our Privacy Officer at (323) 585-6900 or submit a written complaint to our office address.
Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
Website:
www.hhs.gov/ocr
You will not be penalized or retaliated against for filing a complaint.
If you have any questions about this notice or want to exercise any of your rights, please contact us: